Yoohoo Protect is not a policy you buy. It is how the whole thing is built: everyone verified, your money held safely until your au pair is settled in your home, and endings agreed upfront, in writing, before anything is charged.
Au pairs confirm a government ID before they get the green tick, and you can filter to verified profiles only. Anyone caring for children needs a Working with Children Check, and we track it through to clearance rather than taking anyone's word for it.
We hold week 1 on your card when you send an offer. It is only charged if they accept, and it stays safely held until your au pair has arrived and you have confirmed it. Weekly charges start on arrival, never on a date in a calendar.
Every week you see what was logged and what it costs, in dollars: $330 charged, $300 to your au pair, $30 to Yoohoo. Nothing is a percentage and nothing is hidden behind a tooltip.
The week is refunded straight away: no forms, no calls, no waiting. And the fee carries over to your next au pair, so you never pay it twice.
Notice periods and amounts are written on your agreement before you sign it, so an ending is a step you take, not a negotiation. Nobody chases money, nothing sits in limbo, and you never pay for time nobody worked.
The agreement, every message, every dollar and every change to the plan. If anything is ever disputed, the evidence already exists, and neither side has to reconstruct it from memory.
Everything that matters happens in the app: the chat, the call, the agreement and the money. Contact details stay private and every dollar moves through Yoohoo, which is exactly what makes every protection on this page possible.
Free, always. And the protections that matter most to you are the ones nobody can take away.
The family is charged for week 1 the moment you accept, and that money is held safely for you. You are not travelling on a promise.
Money lands weekly. If your Australian bank account is not open yet, your money waits safely for it rather than disappearing. Nobody holds your pocket money hostage.
Verification runs in both directions, and the family's record travels with them the same way yours does.
If you ever feel unsafe, you leave. Immediately, with no penalty, no notice and no money mechanic in your way. Safety outranks every other rule on this page.
Completed placements, reviews and hours build a profile that makes your next placement easier to get. It is also your evidence for a second year visa, because the record of the work you did already exists.
There is no policy, no premium and no claim to make. Protect is a set of rails: verification, money held safely, refunds, endings agreed upfront and a permanent record.
In an emergency, call 000. For anything criminal, contact the police. We preserve the record, we cooperate fully, and we will never stand between you and either of those calls.
No. Protect is the name for how the platform itself works: verification, money held safely, weekly approval, instant refunds before arrival, endings agreed upfront and a permanent record. It is not an insurance policy and it does not pay out claims.
A hold is placed on your card when you send an offer, and it is only charged if the au pair accepts. If they decline, counter, or the offer runs out after 48 hours, the hold disappears and you are charged nothing at all.
The week is refunded straight away, and the fee carries over to your next au pair, so you never pay it twice. Your listing reopens and we put verified au pairs who are free right now in front of you.
$30 a week on top of $300 pocket money, so $330 a week in total for a standard placement. Nothing upfront, nothing to subscribe to, and charges only run while an au pair is actually with you.
Raise it in the app. The week in question is held while it is looked at, both sides see what was logged, and the whole history of the placement is already attached. If it cannot be resolved, either side can end the placement under the ladder on the agreement.
Contact details stay private for the life of the placement, and that is the point. Everything decisive happens in the app: the call, the offer, the agreement, the money and the record. That is what makes the protections above possible at all.
Call 000. Protect is not an emergency service. For anything criminal, contact the police: we preserve the record and cooperate fully with any investigation.
Browse verified au pairs near you. Nothing is charged until you make an offer and your au pair accepts it.